Return Policy

Last Updated: January 2025

This Return Policy outlines our policies regarding service cancellations, refunds, and returns for Wickhandmadein services.

Service Cancellation Period

You may cancel a scheduled service appointment up to 48 hours before the scheduled service date without penalty. Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee.

For ongoing service agreements, you may cancel your agreement with 30 days written notice. Services already provided will be charged according to the agreed terms.

Conditions for Service Cancellation

To cancel a service, you must:

  • Contact us via email or phone using the contact information provided
  • Provide your service reference number or booking details
  • Specify the reason for cancellation
  • Confirm cancellation in writing if requested

We reserve the right to refuse cancellation if the service has already been substantially completed or if materials have been purchased specifically for your project.

Cost of Return Delivery

As we provide services rather than physical products, there are no return delivery costs. However, if you cancel a service after we have already visited your property, a visit fee may apply depending on the circumstances and the work already performed.

Refund Process

If you are entitled to a refund:

  • Refunds will be processed within 14 business days of approval
  • Refunds will be issued to the original payment method used
  • You will receive confirmation via email once the refund has been processed

Partial refunds may be provided for services that have been partially completed, calculated based on the work completed and materials used.

Non-Refundable Services

The following services and situations are generally non-refundable:

  • Services that have been fully completed to the agreed specifications
  • Emergency services that have been provided
  • Consultation fees for completed consultations
  • Services cancelled after work has commenced and materials have been used
  • Services where cancellation is due to circumstances beyond our control

Legal Requirements and General Provisions

This Return Policy is provided in accordance with UK consumer protection laws. Your statutory rights are not affected by this policy.

If you believe that a service was not provided as agreed or was of unsatisfactory quality, please contact us immediately. We are committed to resolving any issues and ensuring customer satisfaction.

All disputes regarding refunds or cancellations will be handled in good faith, and we will work with you to find a fair resolution.

Order Cancellation Policy

For service bookings and orders:

  • You may cancel a booking within 14 days of making it, provided the service has not yet been scheduled or commenced
  • Cancellation requests must be made in writing via email or through our contact form
  • Once a service has been scheduled and confirmed, standard cancellation terms apply

Refund Procedure

To request a refund:

  1. Contact us using the contact information provided below
  2. Provide details of the service and reason for refund request
  3. Include any relevant documentation or photographs if applicable
  4. Allow up to 5 business days for us to review your request
  5. We will respond with our decision and next steps

If your refund request is approved, we will process the refund according to the timeline specified above.

Contact Information

For questions about cancellations, refunds, or this Return Policy, please contact us:

Email: contact@wickhandmadein.world
Phone: +44 77 4537 8268
Address: Little hollow cottage, Green End, Bedford MK44 2TA, United Kingdom

We aim to respond to all inquiries within 2 business days.